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| Integration & Implementation |
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Logical network design diagramming & construction |
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Coordination & setup of new servers, accounts, and connections |
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Integration of solutions into your current LAN/WAN infrastructure |
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Migration of user applications and data to new systems |
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Hardware recommendation and purchasing |
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Installation of software on servers and individual system components |
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| System Management |
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Installation, configurations & management of system software, hardware and peripherals |
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Timely support of software issues, patches & upgrades for servers and peripherals |
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Planning of patches, upgrades, and system rollovers |
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Troubleshooting server-side hardware and software issues |
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Remote resolution of non-hardware problems |
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Documentation of all network connections and on-going maintenance |
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| User Management |
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Account administration and management |
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Implementation & monitoring of remote access capabilities |
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Consulting/assistance in creation of policies and procedures |
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Traffic monitoring |
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| Security |
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Creation/consultation and deployment of security policies |
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Set end user restrictions & monitor network for unauthorized users |
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Server and device anti-virus software monitoring |
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Firewall recommendation, configuration, & management |
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| Technical Support |
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Personal 1-on-1 training sessions |
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Quick isolation and resolution of specific user problems |
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Customized application development |
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Help Desk support |
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Customized troubleshooting documents |
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Resolution of service tickets |
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