McKenzie Christopher Associates is an IT consulting firm that specializes in IT management and support. MCA is seeking an Administrative Assistant for regular, full-time assistance to the Director of Business Development. The position includes web research, research compilation, and data entry. Applicants must be detail oriented, organized, with the ability to work independently.

Responsibilities

• - Perform general office duties such as answering the telephone, greeting visitors, scheduling appointments and meetings, and maintaining office.
• - Assist preparation of reports and maintain records and files.
• - Draft and compose correspondence.
• - Provide clerical support for MCA staff
• - Preparation and distribution of minutes from meetings
• - Perform other duties as assigned.

Knowledge, Skills, and Abilities

• - Effective communication and interpersonal skills.
• - Proficiency in MS Word, MS Excel, and MS PowerPoint
• - Strong attention to details
• - Excellent customer service orientation in a team environment.

Requirements

• - One year job-related work experience.
• - Typing 50 to 60 words per minute.
• - High school diploma or GED.
• - Finalist candidates must satisfactorily complete pre-employment background checks.

Preferred Qualifications

• - Previous experience in the technology field.
• - Some college desired.
• - Experience with customer service/support.

Job Description / Required Skills: :

Candidate selected will demonstrate senior level knowledge in all aspects of Cisco Call Manager, Unity, Unified Messaging, Integrated Call Distribution, Integrated Voice Response, Attendant Console and Personal Attendant. Requires MCSE 2000 or MCSE 2003 certification with the Messaging option. Must have current Cisco Unity Support Specialist certification.

Network engineers are responsible for taking a lead role in supporting client infrastructure to insure that all installations are executed in a timely and efficient manner. Will provide support and complete documentation for all assigned projects, may supervise a team of engineers on larger projects, and provide architectural direction and planning for client/server systems.

Ideal candidates will have experience maintaining and troubleshooting in a production environment. Have an understanding of LAN/WAN issues and Exchange. Will be performing complex troubleshooting and major design activities, provide second and third level support for customer NT systems, and provide mentoring to peers on the NT support team.

NECESSARY QUALIFICATIONS: :

• - 5+ years of experience in a network support role
• - 5+ years of experience with LAN and WAN technologies and protocols
• - 3+ years of recent experience with ground-up design, setup, and installation of Cisco environments, experience with enterprise NT technologies that include: NT 4, Windows 2000/2003, WINS, DNS, Terminal Services, Exchange, and SQL.
• - Proficiency utilizing Cisco IOS 11.x, 12.x, Cisco Routers, Cisco Switches, CiscoWorks, SNMP, Sniffer Pro, In-depth knowledge of IP routing protocols: RIP, IGRP, EIGRP, OSPF, and BGP
• - Working knowledge of a variety of LAN technologies including Fast/Gigabit Ethernet, HSRP, Token Ring, and DLSW+
• - Possession of excellent analytical skills to diagnose and resolve server, router, or WAN failures required
• - Must have excellent verbal and written communication skills.
• - BA or BS degree in a related field required

Preferred: :

• - Any certifications CCNP, CCIE, etc., MCSE certifications
• - Experience with UNIX system a plus
• - Prior background with Government, Military or Defense Contracting highly desired.
• - Experience with implementing and maintaining CoS and QoS implementations over an MPLS network

Individual will be expected to develop test plans, procedures and data; evaluate test systems throughout the development life cycle, ensure compliance with system requirements; and assist with problem diagnosis and correction. Must be able to manage large sets of data, prioritize work flow, map and evaluate business processes, and make technology recommendations and process modifications. Will also be responsible for task coordination and management and contribute recognized functional expertise to client deliverables. Previous experience in developing, integrating and managing Rational database applications and/or other software models is highly preferred. Excellent, proven verbal and written communication skills are essential.

Individual will be responsible for serving as an effective member of client delivery/assignment teams. Individual must be a self-motivated, focused, and possess excellent team, client interface, problem solving, and organizational skills. Must demonstrate the ability to solve practical problems when working with non-technical, end-user community. Will coordinate with the Project and/or Program Manager to ensure problem solution and user satisfaction. Will also augment customer training and help-desk activities, respond to functional questions, troubleshoot user reported errors, and prepare technical reports and instructional manuals.

Desired Skills:

• - Includes familiarity with the Rational Unified Process/tools and the Unified Modeling Language, and prior experience with large scale program integration.
• - Experience with developing and documenting test plans, scenarios, and scripts
• - Knowledge of test methodologies
• - 3 years of experience with software testing of database and client-server applications
• - 1 year of experience with using Rational RequisitePro, Testmanager, ClearQuest, and/or Rational Unified Process is preferred
• - Understanding and experience with SQL is a plus
• - Understanding and experience with Citrix Metaframe, various web services, MS IIS 5+

We are seeking a high energy inside sales professional to join the MCA team to contribute to our business growth. Excellent Salary + Commission structure with opportunity for advancement.

Responsibilities include:

• - Closing sales of complete solutions comprised of technology products, training and support services to the small business, corporate, and government markets.
• - Developing excellent relationships with prospects, customers and resellers, resulting in repeat sales
• - Telemarketing and providing online sales presentations
• - Arranging and coordinating on-site sales demonstrations and local events
• - Writing sales quotes and proposals
• - Keeping precise records and managing accurate customer and prospect databases
• - Verbal and written communications with customers

Qualifications:

• - Minimum 1 year successful sales experience over the phone is a must.
• - Experience with technology sales to small and large business markets is a major plus
• - Willingness to work a flexible schedule to support clients needs
• - Proven ability to close sales
• - Experience in identifying and qualifying sales prospects
• - Superior attention to details
• - Excellent verbal and written skills
• - Enjoy constant phone interaction
• - Considerable experience with contact databases - Act 6.0 experience a plus
• - Must be a team worker with good interpersonal skills.
• - College degree, preferably with major in marketing or business

Requirements:

Ideal candidates will possess a bachelor's degree (and/or requisite industry & management experience) and 2 years of office management experience. The ability to manage in a diverse environment with focus on client and customer services is required. Strong analytical abilities, organizational skills, and interpersonal skills are essential to success in this position. Experience with and knowledge of all Microsoft Office applications is required.

General Duties:

• - Manage the hiring process to ensure compliance with all applicable laws and policy
• - Process resumes, applications and additional paperwork
• - Assist with external recruitment and interview process
• - Track employee timesheets, vacation usage and status reports
• - Maintain paperwork pertaining to Benefits & Healthcare Management
• - Administrative tasks including ordering supplies and file maintenance
• - Maintaining and improving office appearance

Part-time Technical Specialists will be responsible for performing direct work on projects. Individual will be responsible for serving as an in-house technical expert as well as serve commercial clientele. Individual must be a self-motivated, focused, and possess excellent team, client interface, problem solving, and organizational skills. Must demonstrate the ability to solve practical problems when working with non-technical, end-user community. Will work to ensure problem solution and user satisfaction. Will also augment customer training and help-desk activities, respond to functional questions, and troubleshoot user reported errors as directed.

Requirements:

• - Two years progressive experience in software/hardware installation
• - General experience must include increasing responsibilities in technical management
• - Experience in developing and providing technical and end-user training on computer hardware and application software
• - BS in a technical field, or 4 years relevant experience

Duties:

• - Install, maintain, configure, upgrade and troubleshoot computer systems, devices, etc.
• - Install, configure, upgrade and troubleshoot software
• - Coordinate with all team members to ensure customer satisfaction
• - Analyze, design, and install computer based systems, LANs/WANs, and communications systems

The part-time Technical Writer will be responsible for responding to RFP's, RFI's, and assisting with the creation of product and capabilities descriptions. Qualified candidates will be expected to work with technical staff to gain clear understanding of products and abilities and be able to share insights with non-technical staff and clients in both written and verbal form. Candidates must be motivated and able to work independently.

Requirements:

• - 2-3 years of technical writing experience
• - 1-2 years of experience in preparing Federal, State and/or Commercial proposals for IT Services
• - Strong analytical skills and attention to detail
• - Ability to work independently with little or no direct supervision
• - Strong command of Microsoft Office 2003 programs
• - BA/BS or equivalent experience
• - Excellent oral and written communication skills

Duties:

• - Review requests for solicited and unsolicited proposals
• - Work with the marketing and technical teams to draft, edit, format and deliver responses for proposals, RFP's, RFQ, RFI, etc.
• - Outline, develop, and plan the proposal process from start to finish
• - Develop standardized proposals and best practices for the administration of RFPs
• - Research answers to leading technical issues and gather group approval
• - Coordinate document printing, reproduction and binding